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Q: Do you ship internationally?
A: Yes, we ship to many countries around the world. However, please note that shipping times and fees may vary depending on your location.
Q: How long does shipping take?
A: Shipping times may vary depending on your location and the shipping method selected at checkout. Standard shipping within the US typically takes 5-7 business days, while international shipping may take longer.
Q: How can I track my order?
A: Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment online.
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Q: How can I contact customer service?
A: If you have any questions or concerns, you can contact our customer service team by email at support@shopinnocell.com. We strive to respond to all inquiries within 24 hours.
Q: Do you offer bulk discounts for large orders?
A: Yes, we offer discounts on bulk orders. Please contact us directly at support@shopinnocell.com for more information and pricing.
Q: Are your products environmentally friendly?
A: We are committed to sustainability and minimizing our impact on the environment. Many of our products are made from eco-friendly materials, and we strive to use sustainable and ethical production methods whenever possible.
Q: Can I cancel my order?
A: If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that orders that have already shipped cannot be cancelled.